FAQ

For clarity, This guide summarizes the operating terms and the information buyers should provide.

What products are offered?

For clarity, Our store presents bath, shower, body care, skincare, haircare, fragrance, gift and makeup selections.

Is shipping free?

For clarity, Any free-shipping offer and its eligibility are displayed at checkout.

How long does an order take?

For clarity, Normal processing is roughly 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind, return the wrong item or request an exchange?

For clarity, Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item are required to be new and unused, with its original packaging, labels and accessories.

Are return shipping or restocking fees charged?

For clarity, A free prepaid return label is included in the package, and no restocking fee is charged.

What if an item is damaged, defective, missing or incorrect?

For clarity, Get in touch with the order number, checkout email, an explanation and photographs or video of the item and packaging.

When is a refund processed?

For clarity, An approved refund is returned to the original payment method and processed within 10 days.

Which payment methods are supported?

For clarity, Use the card and payment methods actually displayed by the active checkout.

How can I make contact?

For clarity, Use the email, mailing address or telephone number below.

Are cookies or measurement tools used?

For clarity, Necessary cookies support core store functions. Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.